Refund, Return & Cancellation Policy

Last updated: 27 October 2026

At Sunday Ritual, we want you to have a smooth shopping experience. This policy explains how to request an order cancellation, report a product issue or request an eligible refund for purchases made through https://thesundayritual.in/.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@thesundayritual.in

  • Cancellation requests received before dispatch may be accepted.
  • Once an order has been dispatched, cancellation may no longer be possible through our standard process.
  • If an order cannot be fulfilled by Sunday Ritual, we will contact the customer and arrange an applicable refund for any payment collected.

A cancellation request is not confirmed until we acknowledge it.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the outer packaging and affected product, where possible.

We will review the issue and, where appropriate, arrange a replacement, return or refund in accordance with applicable law.

Please retain the product and its packaging until we advise you on the next steps.

Returns and Hygiene

For hygiene and product-safety reasons, we request that customers contact us before returning any shower steamer products.

Opened or used products may not be eligible for a change-of-mind return. However, this restriction does not remove any rights you may have under applicable consumer protection law, including in cases involving defective, damaged or incorrectly supplied products.

Any approved return must follow the instructions provided by our support team.

Refund Processing

Once a refund is approved:

  • We will initiate the refund through the appropriate payment channel.
  • Refunds for online payments will generally be returned to the original payment method, subject to payment provider procedures.
  • The time taken for the amount to appear in your account may depend on your bank or payment provider.
  • We will communicate any additional steps or information needed to complete the refund.

Shipping Charges

Shipping charges, if any, will be handled in accordance with the circumstances of the return or cancellation and applicable law. Any applicable deduction or non-refundable charge will be communicated clearly.

How to Request a Refund or Cancellation

Please contact:

Email: support@thesundayritual.in
Website: https://thesundayritual.in/

Please include your order number and registered contact details so that we can locate your order.

Policy Updates

Sunday Ritual may update this policy from time to time. The policy published on this page will apply subject to applicable law and any rights already accrued to customers.